Frequently asked questions

Cash on delivery, everywhere in Bangladesh. You pay the courier when the parcel reaches you — there is nothing to pay when you place the order.

No. Fill in your name, phone number and address at checkout and that's it. Keep your order number and you can track the parcel any time.

Yes, as long as it hasn't been handed to the courier. Call us with your order number as soon as you can and we'll amend or cancel it.

Yes. A promo code applies on top of the sale price, so both discounts count. Some codes have a minimum order value, which is shown when you apply them.

৳60 inside Dhaka and ৳120 outside Dhaka. Orders of ৳2,000 or more ship free anywhere in Bangladesh.

Usually 1–2 working days inside Dhaka and 2–4 working days elsewhere, counted from when we confirm the order by phone.

Use our tracking page with your order number and the phone number you ordered with.

If a product arrives damaged, wrong or sealed-but-faulty, tell us within 7 days and we'll replace it or refund you. Because skincare is applied to the skin, opened products can't be taken back unless the problem is with the product itself.

Full detail is on our returns page.

You can, and you won't be charged. We'd ask that you only order what you intend to accept — refused parcels cost us the courier fee both ways, and that is what keeps cash on delivery possible.

Yes. We import through authorised channels only and check every batch on arrival. If you ever doubt an item you've received from us, call us and we'll look into it with you.

Our shop can be browsed by skin type and concern rather than by product name. If you're unsure, call or message us — we'd rather recommend three things that work than sell you twelve that don't.